Health First Market is an online health and wellness store offering affordable groceries, supplements, personal-care products, baby products, household essentials, sports nutrition, and other health-conscious items.
Do you have a physical store?
Health First Market primarily operates as an online store. Customers can conveniently shop through HealthFirstMarket.com and have their purchases shipped or locally delivered when available.
What types of products do you sell?
We carry a growing selection of groceries, vitamins, supplements, protein products, natural beauty products, bath and body care, baby products, household essentials, pet products, snacks, beverages, and more.
Are all the products on your website organic?
No. While we carry many organic, natural, non-GMO, gluten-free, vegan, and environmentally friendly products, not every product meets every one of these standards. Please review the individual product description, ingredient list, and packaging before purchasing.
Is Health First Market affiliated with the brands sold on the website?
Health First Market is an independent retailer and is not directly affiliated with every brand listed on the website unless specifically stated. Products displayed on our website are legally acquired through lawful retail channels.
Are the products new and unopened?
Products are always sold new and in their original packaging unless the product page clearly states otherwise. Please contact us before ordering if you have a question about a specific item.
Where can I find product ingredients and nutrition information?
Available ingredients, nutrition facts, directions, sizes, and other information are listed on most individual product page. We also recommend reviewing the manufacturer’s packaging after receiving your product because ingredients and packaging may change.
How can I determine whether a product fits my dietary needs?
Look for information such as organic, gluten-free, vegan, kosher, keto-friendly, non-GMO, dairy-free, or allergen statements on the product page and packaging. Customers with serious allergies should always verify the information directly with the manufacturer before using a product.
Do you list product expiration dates?
Expiration or best-by dates are listed on many product pages when available. When only a month and year are displayed, the product will typically expire at the end of the listed month. Customers should review the listed date before completing their purchase.
What happens if a product’s expiration date is too close?
Health First Market may remove the item from the order and issue a refund when its expiration date is determined to be too close before shipment. This is especially important for products such as vitamins and supplements.
Can Health First Market recommend a supplement for a medical condition?
We can provide general product information, but we cannot diagnose a condition or provide medical advice. Always consult a qualified healthcare professional before starting a supplement, diet, or wellness program, especially if you take prescription medication or have an existing medical condition.
Can I request a product that is not currently available?
Yes. Visit our “Request a Product” page and tell us what you would like to see. We cannot guarantee that every requested product will become available, but customer requests help us decide what to add to our store.
What payment methods do you accept?
Available payment options may include Visa, Mastercard, American Express, Discover, and Apple Pay. The payment methods currently available for your order will appear during checkout.
How will I know that my order was successfully placed?
After completing checkout, you should receive an order confirmation at the email address provided with your purchase. Please check your spam or junk folder if the confirmation does not appear in your inbox.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We may be able to help before the order is processed or shipped. Once an order has shipped, it cannot be canceled and must be handled according to our return policy.
Can I cancel an order after a shipping label has been created?
An order may sometimes be canceled after the label has been created but before the package is shipped. However, the original shipping charge may not be refundable. Contact customer service immediately for assistance.
Why was an item removed or refunded from my order?
An item may be unavailable, damaged during order preparation, restricted from shipping to your location, or too close to its expiration date. When we cannot safely or properly ship an item, we may remove it and refund the applicable amount.
Where do you ship?
Health First Market ships to eligible addresses throughout the United States. Certain products may be unavailable in specific states because of brand, size, fragility, temperature, or other shipping restrictions.
Do you offer international shipping?
No. Health First Market currently does not offer international shipping.
Do you offer local delivery?
Local delivery may be available for eligible addresses in the Dallas–Fort Worth area. Delivery availability, fees, and any applicable free-delivery minimum will be displayed during checkout.
How long does order processing take?
Most orders are processed within one to two business days, depending on product availability and order volume. Processing time is separate from the carrier’s delivery time. Some orders can be processed and shipped within an hour if ordered at the right time.
How long does standard shipping take?
Standard shipping is generally estimated to take three to seven business days after processing. Local orders may arrive sooner. Delivery dates are estimates and can be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Which shipping carriers do you use?
Health First Market primarily uses USPS and UPS. The carrier selected for your order may depend on the package’s weight, destination, size, and shipping service.
How do I track my order?
You will receive a shipping confirmation email containing your tracking number after your package ships. Tracking information may take a short time to become active after the shipping label is created. Please check your spam folder if not received after 24-48 hours.
Do you offer free shipping?
Free shipping may be available when your cart reaches the qualifying purchase minimum. The current free-shipping requirement and any exclusions will be displayed on the website or during checkout. Free shipping may not be available for Alaska, Hawaii, oversized orders, heavy orders, or certain restricted products.
Why are some items unavailable for shipping?
Some products cannot be shipped because of brand restrictions, state requirements, package size, weight, fragility, or sensitivity to heat and cold. Shipping availability is determined by the product and delivery destination.
What should I do if tracking says my package was delivered, but I cannot find it?
First, check around your property, with household members, neighbors, apartment staff, or other secure delivery locations. Then contact the carrier using your tracking number. Once a carrier marks a package as delivered, Health First Market may not be responsible for packages that are lost or stolen after delivery. Always provide a secure and accurate shipping address.
What is your return policy?
Returns or exchanges must generally be requested within 15 days of receiving your purchase. Eligible products must be unused, unopened, in their original condition, and in their original packaging. Exchanges are generally offered for products that arrive defective or damaged. Some exclusions may apply. Please visit our refund & returns policy at the bottom of our homepage for more information.
How do I report a damaged, incorrect, or missing item?
Contact us as soon as possible through the website’s Contact Us or “Ask a Question” form. Include your name, order number, a description of the problem, and clear photographs of the product, shipping box, label, and damage when applicable. Please do not return an item until you have contacted us and received return instructions.
Do you offer discounts or special promotions?
Yes. Health First Market may offer sales, coupon codes, clearance discounts, and limited-time promotions throughout the year. Sign up for our email list and follow our social media pages to receive updates about new products, special offers, and upcoming promotions.
